TTG - Disabled Mystery Shopper

There are more than 10 million disabled people in the UK, representing what may be the last major untapped market in leisure. Good Access Guide is ideally placed to deliver tailored solutions that will enable the travel industry to address its legal obligations, develop accessible product and improve customer service to all.

Our recent mystery shopper survey on behalf of the TTG appraised the quality of service, equality awareness, needs matching ability, and accessible product knowledge across a number of high street, online and telesales distribution channels.

The findings highlight the critical obligations facing all service providers, particularly with regard to the Disability Discrimination Act, EC1107 legislation and increasingly rights-aware customers.

Good Access Guide has been providing marketing and training solutions to the tourism and hospitality industry for more than 5 years and welcome the opportunity to discuss any training and marketing issues that may have been highlighted by this survey.

Call Wendy or Ian on 01502 566005 for an initial discussion. They will welcome your call.

If our lines are busy, simply send us your details using the form below and we will get back to you just as soon as we can...

Your details…

Title:

First Name:

Surname:

Your job title:

Company:

How can we contact you?

E-mail address:

Telephone Number:

How can we help you?

Your comments or enquiry

Send your enquiry