Frequently asked questions
1) Why do I need to log-in?
You'll need to log-in to identify yourself and your account in order to amend
your account details or edit your profile.
2) I've forgotten my password, what can I do?
Do not panic!
go to the log-in page
and select the forgotten password link you will then be asked to enter your
email address and we'll email your password to you straight away.
3) How much does it cost to advertise?
This depends on your choice of package, prices start from £79 + VAT
for a self-loadable promotional page to be shown on The Good Access Guide, one
Regional site and one themed site, with up to six images. For more information
on other packages available
visit our Advertise
page.
4) How do I place an advert?
Firstly you will need to
register
your details with us or log-in if you already hold an account. Once logged
in you can either amend your profile, amend/delete any previous adverts or place
a new advert by following our step by step guide. Once you have completed the
'add your business' section and paid for your advert your advert will be sent
to be approved by our editor, your advert should appear within three working
days.
5) How do I pay for an advert?
Select your chosen advert package, enter your contact details and advert details.
Once you are happy with your advert click 'Pay Now' - most major credit cards
are accepted. We use direct card processing with WORLDPAY where your card will
be immediately approved/declined.
6) How do I amend my advert after I have placed it?
Log-in and follow the link to
amend your advert, text or images.
7) Can I delete an advert?
Yes, you can delete an advert, after logging in, select you advert and click
the 'delete your advert' button. Be aware that once you have chosen to delete
your advert, your account will remain valid until the adverts expiry date
however, if you wish to reinstate your adverts you will have to add the details
and images again.
8) How long does an advert last for?
Your advert will last a year from the date that the advert is approved by
our editors.
9) How do I add images to my advert?
You can do this two ways, either, by using a digital camera; take your picture,
save it at the appropriate size on your computer (maximum of 200 pixels square)
and using the 'browse' facility in the 'add images' stage of placing your advert,
browse to your pictures and add them direct from your computer. Alternatively
you can take a picture with a normal camera, and scan it and save it to your
computer as you would a digital image. (Please note that when adding your image
you must click the 'action now' button for each image in turn) Images should
be in .jpg format and no larger than 200 pixels square If you are unclear as
to what this means please contact the web editor on 01502 512888 or
visit
our support page.
10) Can I access my account at any time?
Yes, you can
log-in to your account at any
time, your account details will be instantly updated.
11) What do I do if I have a query about my advert?
You can contact our web support team on 01502 512888 or
visit
our support page. We will respond to your query with three working days.
12) How do I find out how many times my advert has been
viewed?
Log-in to your account, the number of views is displayed on the main page of your control panel under 'views'.
